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Storm Restoration Process

When outages occur we work safely to restore service as quickly as possible, while keeping the safety of our customers and employees as our first priority.

Through switching and repair of high voltage transmission lines and substations, we restore service to the largest number of affected customers.


We restore power to facilities critical to public health and safety - including hospitals, police and fire stations, water reclamation plants, and communication systems.


We dispatch crews to make repairs to equipment that will return service to the largest number of customers in the least amount of time. These include major distribution and overhead lines, high-density housing projects, and large neighborhoods.


Finally, we restore power to smaller neighborhoods and individual services.


In severe storms with widespread damage, we may need to physically assess damage before restoration begins. If a truck leaves your neighborhood before your power is back on, please know that we are still assessing the situation to restore power.

In some cases, damage assessment may take several hours or days depending on the magnitude of the storm. We will make every attempt to provide you with an accurate estimated time of power restoration (ETR). These estimates can change frequently. We will continue to update estimated restoration times as crews complete their work.

As always, your safety is our first priority. For immediate medical assistance or emergencies, please call 911. Thank you for your understanding and patience until power is fully restored.

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